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When you shop on Equishopper, you can purchase items sold directly by Equishopper or by third-party sellers who list their products for sale on our marketplace. Our mission is to provide you with an outstanding customer experience every time you shop with us. This Return Policy covers all items purchased through Equishopper.com. It's designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you're not fully satisfied with an item. You should review these terms carefully before making any purchase.
If you're not satisfied with an item that you purchased on Equishopper, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.
You will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective.
If you send the item back without a label from Equishopper or the seller, we recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
The following items may not be returned:
a. Items marked as final sale or "non-returnable" on the product page or during the checkout process;
b. Gift cards
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund.
To report an issue with an item, please contact us using our Contact Us Form, by calling (470) 441-7750 or by emailing us at email@example.com. You may be required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable).
If you choose to get a refund for eligible items, you'll be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through Equishopper to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs.
Refunds will be issued to the original method of payment shortly after Equishopper or the seller (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, Equishopper will provide you with store credit for the amount of the refund due to you, which may only be used for purchases on Equishopper.com.
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. Contact Equishopper Customer Service by using our Contact Us Form, by calling (470) 441-7750 or by emailing us at firstname.lastname@example.org.
You may cancel an order within 30 minutes after placing the order by visiting your orders page, selecting the "Cancel Order" button for the order, and submitting the reason for cancellation. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.
Some products may be covered by a manufacturer’s warranty. Please contact the seller of the item to learn more about its warranty coverage.